Managed Service Provider & IT Hardware Reseller

Managed Service Provider (MSP) & value-added reseller, with an ongoing focus on Helpdesk Services, MSP development & IT consultancy.

Operates B2B across education, SMEs & charities.

Key Aspects

• Extensive range of end-to-end IT solutions spans across hardware, software & consultancy services.
• Holds multiple long-term MSP & helpdesk support contracts.
• Highly skilled team & strong second-tier management, resulting in limited reliance on shareholders & high levels of autonomy.
• Only supplies products & solutions from Tier 1 vendors such as Microsoft, Dell, HP, Lenovo & VMware.
• c.70,000 IT product lines available for next day delivery.
• Uses a Professional Services Automation platform, providing the ability to transparently co-manage helpdesk, IT & infrastructure.
• Recently refreshed the company branding & main website to reflect market changes & services offered.
• Doubled the Helpdesk Support & MSP Gross Profit during Covid-19, providing ongoing growth opportunities.
• RMM & CSP sales have also grown during the last 12 months, with continued ongoing growth expected.

Opportunities

• Recently invested in upgrading the e-commerce website & infrastructure, capitalising on online sales & enabling efficient automation of orders.
• Increase offering of outsourced IT services to SMEs.
• Expanded its dedicated telecoms department, providing full integrated unified communication solutions.
• Potential to offer outsourced IT support packages to meet the increased demand from organisations utilising managed support packages.
• Ideal opportunity for an acquirer operating as a reseller of IT products looking to provide consultancy & support to offer a turnkey solution.